Blog
What’s New At Heavy Equipment Adjusters
50 Years in Claims: Why I No Longer Take Owner Descriptions at Face Value
You pick up habits and procedures in CLAIMS adjusting just like any other business. When you’ve been doing it for 50+ years, your list of habits and procedures is lengthy. One of my habits is to quiz a vehicle owner when I first receive an assignment. First, I ask...
ACV workups. Is it smoke and mirrors?
Courts are starting to resist ACV values developed by vendors who have not inspected the vehicle. The vendors have so many disclaimers to include their work product is not an ACV as "only the insurer can determine an ACV." If it is not the ACV, why should a court...
The “Blue Mark Group”
Actually, it could be any color, but blue is what we see more often. What I’m referring to is when a shop writes an estimate and provides photos with marks placed on parts in the photo that are included in their estimate. This is something that started showing up a...
Stories from Unmatched VINs in Heavy Equipment, 2023
Just this year, I have found 4 trucks that have unmatched VINs. (“Unmatched” meaning that the VIN located on the cab of the truck does not match the VIN located on the frame rail.) One of the truck owners (insured) had an immediate explanation: His truck had been...